Requests are submitted via the AppsAnywhere Packaging Portal, using AppsAnywhere Support login credentials.
Once a request has been submitted; it is managed as a ticket in AppsAnywhere Support.
The follow types of requests are available:
The ticket is in the open status with AppsAnywhere whilst it is being worked on and pending with the customer when information is required.
The following tags will be added to the title of the ticket show the status of the request:
Work in progress (WIP)
Once the package has been provided, the ticket will be set to solved and will automatically close after 5 working days.
If remediation is required, the ticket can be reopened or a follow up ticket opened.
More information is available on the Packaging Menu SLA.
These are apps that have existing recipes. They are packaged to default settings and offer the best value.
Their credit cost is indicated in the Menu Apps | Menu-Items table.
If customization is required, click the Bespoke App option from the drop-down menu, and the credit cost will be quoted before work commences.
New versions of apps and updates to apps are not included; costs are per package.
Two bundles of popular Higher Ed apps are available on request:
Adobe CC bundle
All app bundles cost 3,000 credits each and are packaged to default settings. App bundles can be customized at an extra credit cost.
Details on the contents of each bundle is available on Menu Apps | App Bundles.
Any app request can be customized to meet specific requirements for an additional credit cost.
App bandings and additional credit costs are confirmed before work commences.
If an app is required and not listed, a request can be submitted via the AppsAnywhere Packaging Service and a price will be provided on request, no obligation.
On average, a bespoke request on average will cost 1,000 credits
Any application that is not on the menu is a bespoke request
Free open source software (FOSS) apps are requested as bespoke apps