Request Types

Overview

Requests are submitted via the AppsAnywhere Packaging Portal, using AppsAnywhere Support login credentials.

Once a request has been submitted; it is managed as a ticket in AppsAnywhere Support.

The follow types of requests are available:

• Menu Apps

• Apps Bundles

• Bespoke Requests

Request Workflow

The ticket is in the open status with AppsAnywhere whilst it is being worked on and pending with the customer when information is required.

The following tags will be added to the title of the ticket show the status of the request:

• Discovery

• Verified

• Work in progress (WIP)

• Done

Once the package has been provided, the ticket will be set to solved and will automatically close after 5 working days.

If remediation is required, the ticket can be reopened or a follow up ticket opened.

More information is available on the Packaging Menu SLA.

Menu apps

These are apps that have existing recipes. They are packaged to default settings and offer the best value. 

Their credit cost is indicated in the Menu Apps | Menu-Items table.

If customization is required, click the Bespoke App option from the drop-down menu, and the credit cost will be quoted before work commences.

App bundles

Two bundles of popular Higher Ed apps are available on request:

• Adobe CC bundle

• Autodesk bundle

All app bundles cost 3,000 credits each and are packaged to default settings.  App bundles can be customized at an extra credit cost.

Details on the contents of each bundle is available on Menu Apps | App Bundles.

Bespoke Requests

Any app request can be customized to meet specific requirements for an additional credit cost.

App bandings and additional credit costs are confirmed before work commences.

If an app is required and not listed, a request can be submitted via the AppsAnywhere Packaging Service and a price will be provided on request, no obligation.