Pre-Packaged Apps SLA
Overview
This article sets out the Service Level Agreement (SLA) for AppsAnywhere Pre-Packaged Apps.
For App Requests as part of the App Delivery Service, see the App Request SLA.
Automated App Licensing is available to all customers using AppsAnywhere 2.11 or above
The feature must be enabled by AppsAnywhere Support before use
Compatible applications can only be downloaded from the AppsAnywhere Packaging Service
Only the applications provided by AppsAnywhere via Automated App License Templates are compatible
It is not possible for customers to create their own templates for applications that are not already included
New templates are only added periodically, once installation media and licensing details become available
Requests for new versions should be submitted in Application Requests | AppsAnywhere
Customizations to existing templates are requested as Bespoke Requests
All apps are packaged in English (either UK or US) language – if another language is required, this is classified as a bespoke request
Only the latest versions available at the time will be converted to Automated App License Templates
Patches and fixes are only available for the latest and previous Automated App Licensed version of an App
Service Level Agreement (SLA)
As Pre-Packaged Apps are part of the AppsAnywhere Product, the AppsAnywhere Support Workflow (SLA) applies to related questions and incidents (e.g. security vulnerabilities).