Cloud Delivery End User Guide

Requirements

Supported browsers include the following:

• Google Chrome

• Mozilla Firefox

• Safari

• Microsoft Edge

Cloud Delivery supports the three most recent major versions of all supported browsers. Users accessing with older browser versions will receive a notification recommending an update to ensure optimal performance.

General Tips

The Cloud Delivery toolbar at the top of the screen shows the user what options they have in their session. Here are some common use cases:

• Change the display to light or dark mode by clicking Preferences > General, and under Theme, select Light mode, Dark mode, or System default.

• Edit the streaming quality to prioritize performance or image quality by selecting Preferences, General, Streaming mode, and Best responsiveness or Best quality.

• Enable a microphone by clicking Microphone.

• Enable a webcam by clicking Camera.

• If you’re having trouble copying or pasting, click Clipboard. You can then copy or paste to and from your session.

Application Windows

If you are working with multiple applications in a Cloud Delivery session and lose sight of one, you can click the Windows button in the tool bar to see everything

File Management

My Files

Users can transfer files to and from their Cloud Delivery session via the My Files button on the tool bar.

The My Files dialogue allows you to:

• Create folders.

• Upload a file or folder using drag and drop or the Upload file(s) button.

• Sort the files based on Name, Last modified date, and Size by clicking the appropriate column.

• Wrap the file name column to accommodate long file names. Choose the small gear icon in the top-right corner, Wrap lines, and Confirm.

You will see a location called Temporary Files. As the name suggests, this space will exist only while your Cloud Delivery session is active. Details on connecting to OneDrive for persistent storage are in the following section.

Connecting to OneDrive

1. From the Cloud Delivery session, click the My Files icon on the tool bar.

2. On the My Files dialog, click the Add Storage option.

3. Click the Sign in with OneDrive button. If prompted, you need to sign in with your institution Entra ID account.

Once complete, a OneDrive entry will be displayed in the My Files dialog and folder list.

The OneDrive folder will also be visible and accessible via the launched application and Windows Explorer file system view when opening files from within Cloud Delivery applications.

Monitors and Display Resolution

Cloud Delivery supports the use of multiple monitors during sessions, including monitors that have different resolutions. To help ensure an optimal experience, we recommend that you set the display scale for your monitors to 100 percent if you use multiple monitors.

You can use dual monitors for Cloud Delivery sessions that are started on the following web browsers:

• Google Chrome

• Mozilla Firefox

• Safari

• Microsoft Edge

For sessions on dual monitors, a maximum display resolution of 2560x1600 pixels is supported per monitor.

USB Devices

USB passthrough for devices is not supported for Cloud Delivery sessions.

Touchscreen Devices

Cloud Delivery supports gestures on touch-enabled iPads, Android tablets, and Windows devices. Examples of supported touch gestures include long-tap to right-click, swipe to scroll, pinch to zoom, and two-finger rotation for supporting applications.

To display the on-screen keyboard on an iPad or Android tablet, tap the keyboard icon on the Cloud Delivery toolbar. The keyboard icon turns blue, and you can use the on-screen keyboard to input text in the application. Tap the keyboard icon again to hide the on-screen keyboard.

Tap the Fn icon to display a row of Windows-specific keys and keyboard shortcuts.

For touch-enabled devices, the remote keyboard, which is displayed when you tap the keyboard icon on the Cloud Delivery toolbar, is different than the local keyboard, the on-screen keyboard that a touch-enabled device automatically displays when you tap inside an input control in a locally running application. During Cloud Delivery sessions, you can use the remote keyboard to input text into Cloud Delivery applications only. You can display or hide the remote keyboard only by tapping the keyboard icon on the Cloud Delivery toolbar. A blue keyboard icon on the Cloud Delivery toolbar indicates that the remote keyboard is active.

You can use the local keyboard to input text into elements of the Cloud Delivery web portal, including the My Files dialog box. However, you can't use this keyboard to input text into Cloud Delivery applications. Also, you can't display or hide it by using the keyboard icon on the Cloud Delivery toolbar.

Function Keys

You can use keyboard shortcuts during Cloud Delivery sessions to enter special keystrokes or key combinations. To display a row of Windows-specific keys and keyboard shortcuts during your session, choose the Fn icon displayed in the Cloud Delivery toolbar in the top right of your session window.

If all keys are not displayed after clicking the Fn button, you can scroll to the right or left on the shortcut toolbar to display more keys.

To use a key combination that includes the Windows Control key, choose the Ctrl key on the shortcut toolbar, and then type any key on the shortcut toolbar (or, if you are using a touch-enabled device, the on-screen keyboard). Choosing the Ctrl key changes the color to blue. In this case, any other key that you select is interpreted as a key combination that includes the Control key.

Choose the Ctrl key again to release it. For example, to use the keyboard shortcut Ctrl + F, choose the Ctrl key on the shortcut toolbar, and then type the f key. Choose the Ctrl key on the shortcut toolbar again to release the Control key. To use shortcuts that include the Alt or Shift keys, choose the Alt key or the Shift key on the shortcut toolbar in the same way. You can use the Shift key on the shortcut toolbar only for keyboard shortcuts. If you are using a touch-enabled device, this key doesn't affect the capitalization of keys that you type on the on-screen keyboard.

Remap the Mac Option and Command Keys

When you use a device that runs macOS to connect to Cloud Delivery, you can remap the Mac Option and Command keys on your keyboard.

A modifier key modifies the action of another key when you use both keys together. You can use a modifier key with another key to perform a task such as printing. A Meta key is a special type of modifier key. You can use a Meta key to temporarily change the function of another key when you use both keys together.

You can remap this Mac key	To this key during a session
Option key	Remote Alt key Local modifier key
Command key	Remote Control key Remote Meta key

Follow these steps to remap the Mac Option and Command keys during a Cloud Delivery session.

1. Use a web browser to connect to Cloud Delivery

2. In the top left of the Cloud Delivery toolbar, choose the Settings icon, and choose Keyboard Settings.

3. Choose the options that correspond to the keys that you want to remap.
   

   

Drawing Tablets

Drawing tablets, also known as pen tablets, are computer input devices that let you draw with a stylus (pen). With Cloud Delivery, you can connect a drawing tablet, such as a Wacom drawing tablet, to your local computer and use the tablet with your Cloud Delivery applications.

The following are requirements and considerations for using drawing tablets with your Cloud Delivery applications.

• To use this feature, you must connect to Cloud Delivery through the Google Chrome or Mozilla Firefox browsers only.

• The applications that you stream must support Windows Ink technology. For more information, see Pen interactions and Windows Ink in Windows apps.

• Certain functions, such as pressure sensitivity, may not be supported depending on the application you are using in Cloud Delivery.

• This feature is not supported on Chromebooks.

To get started with using a drawing tablet during your Cloud Delivery sessions, connect your drawing tablet to your local computer with USB, and then start a Cloud Delivery session in a supported web browser.

Relative Mouse Offset

By default, during a session, Cloud Delivery transmits information about mouse movements by using absolute coordinates and rendering the mouse movements locally. For graphics-intensive applications, such as computer-aided design (CAD)/computer-aided manufacturing (CAM) software or video games, mouse performance improves when relative mouse mode is enabled. Relative mouse mode uses relative coordinates, which represent how far the mouse moved since the last frame, rather than the absolute x-y coordinate values within a window or screen. When you enable relative mouse mode, Cloud Delivery renders the mouse movements remotely.

You can enable this feature during a Cloud Delivery session by doing either of the following:

• Windows: Pressing Ctrl+Shift+F8

• Mac: Pressing Control+Fn+Shift+F8